Refund Policy
At GlobalMindset, your satisfaction is our priority. We are committed to providing you with delicious pizzas and excellent service. In the event that you are not satisfied with your order, our Refund Policy outlined below will guide you through the process of requesting a refund.
Order Cancellation
If you would like to cancel your order, please contact us immediately by calling +39 06 6992 1234. Cancellations are subject to the following conditions:
- If your order has not been prepared, we will cancel the order and issue a full refund to your original method of payment.
- If your order is already prepared or out for delivery, we cannot cancel the order. In such cases, refunds will not be possible.
Incorrect or Unsatisfactory Orders
If you receive an incorrect order or if the food does not meet our standards of quality, please contact us within 2 hours of receiving your order at +39 06 6992 1234. To process a refund or exchange, you will need to provide:
- A clear description of the issue with the order.
- A photograph of the item, if applicable.
Our team will assess the issue and determine whether you are eligible for a full or partial refund, or an exchange. If an exchange is offered and you accept, we will arrange for the correct or new item to be delivered to you as soon as possible.
Non-Refundable Items
There are certain items that cannot be refunded:
- Gift cards
- Items marked as 'sale' or 'clearance'
- Any item that has been consumed more than a reasonable amount
- Custom orders made to your specifications
Refund Processing
All refunds will be credited back to your original method of payment, unless otherwise specified. Please note that it may take up to 10 business days for the refund to appear on your account, depending on your bank or credit card issuer.
Contact Information
If you have any questions or concerns regarding your order, please contact us immediately at +39 06 6992 1234 or visit us at our location: Pizzeria Via Dolce, Rome, 00184, Italy. Our team is ready to assist you.
Modifications to the Refund Policy
GlobalMindset reserves the right to update or modify this Refund Policy at any time without prior notice. Your continued use of our website globalmindset.site and our service following any such change constitutes your agreement to follow and be bound by the Refund Policy as changed.
Last updated: April 2023